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Find answers to common questions about Novex, Atlas, billing, and more.
Getting started
What is Atlas?
Do I need a doctor's referral to use this?
How long does setup take?
What peptides does Atlas know about?
Is this available outside the US?
Pricing & billing
Is there a free tier?
How does the 7-day free trial work?
Can I cancel anytime?
What's the difference between monthly and annual?
How do I get a refund?
Privacy & safety
Who can see my health data?
How do interaction checks work?
Can I delete my account and data?
Is my bloodwork data secure?
Do you use my data to train AI models?
Technical
What browsers are supported?
Is there a mobile app?
Can I export my data?
What PDF formats does bloodwork upload support?
Why did Atlas stop responding mid-message?